Troubleshooting

“I couldn't send you a DM” in #help?

Fix Discord DM privacy settings so Whambulance can open your support flow and your ticket doesn't stall.

If you see this in #help:

❌ I couldn't send you a DM. Please enable DMs from server members, then post again.

your setup is usually fine — Discord is just blocking the bot's direct message.

Why this matters: if DMs are blocked, support automation can't start your thread correctly, and your issue can sit unresolved longer.

Quick fix (2 minutes)

1) Enable DMs from server members

In Discord, open User Settings → Privacy & Safety and turn on:

Allow direct messages from server members

If you're on mobile, open server settings and check the server-level privacy toggle too.

2) Check per-server overrides

Discord lets each server override DM behavior. In the heyron server:

Open server name → Privacy Settings
Ensure DMs are allowed for this server

3) Post in #help again

After enabling DMs, send a fresh message in #help. This retriggers the support flow.

4) If prompted, provide your signup email

For server-side checks (like 502/container issues), support may ask for the signup email tied to your Heyron account.

If it still fails

Close/reopen Discord (desktop and mobile can cache privacy changes)
Leave and re-enter #help thread flow with a new message
Confirm you didn't block the bot account
Temporarily disable strict DM filters if enabled

Ticket keeps opening/closing? Use this reset

If you see repeated open/close behavior or no visible ticket thread, it's usually the DM handshake failing mid-flow.

Enable DMs globally and for the heyron server (steps above).
Wait 15–30 seconds so Discord applies the privacy change.
Post one fresh message in #help (avoid rapid repeats while it retries).
If Whambulance asks for your signup email for a 502/container fix, reply in the thread it opens.

Can’t find your support thread? Scroll for a bot mention with a thread link, or post once in #help: "I enabled DMs — please reopen my support thread."

Known-good test message

Paste this in #help after changing settings:

Test: I enabled DMs from server members. Please reopen my support thread if needed.

Don't post secrets publicly: API keys, tokens, and passwords should never go in #help. Share only what support asks for, and prefer ticket threads/DM when available.

Why this keeps happening

Discord privacy defaults are different across desktop/mobile and can be overridden per server. Many users think DMs are on globally, but they're still off for one server.

Bottom line: turn on DMs, retrigger #help, and your support flow should recover quickly.